Seasoned Customer Success Professional with an immense passion for all things processes and problem-solving.
With 10 years of experience in customer service and 3 years in SaaS, I have had the
opportunity to assist customers and teams of all sizes. Finding the sweet spot in Customer Success Operations, I work with growing customer success and support teams to optimize their ability to provide customers with utilization information.
At n2y, I have the satisfaction of working as a Gainsight Administrator improving customer success processes through agile project management, self-serve customer experience, and data analytics.
My passion started with Animal Behavior where I was able to learn the psychology behind behavior patterns. While working in the Veterinary industry, I quickly discovered my passion to help improve customer experience through team collaboration and partnerships.
I love to connect with other passionate professionals looking to collaborate and discuss the continually changing environment of Customer Success but I won’t say no to a good conversation about your pet!