Cynthia Hester

Cynthia Hester

Director, Global Customer Programs
Google Cloud

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About this Speaker

A passionate leader, storyteller, and innovator making a difference one idea at a time.


As a customer advocacy professional, I've created programs to showcase customer innovation and success with technology. I use a holistic approach that includes customer insights, thought leadership, personal brand amplification, and storytelling. Advocacy programs build customer relationships and promote the customer perspective by providing a platform to tell inspiring, innovative customer stories that demonstrate how customers are changing the world.


I am a senior marketing professional with more than twenty years experience in global marketing, strategic planning, and communications primarily in the high technology arena. As a senior level manager, I have led and managed global cross-functional teams, developed and implemented global strategic marketing plans, including marketing communications, third-party relationships, customer advisory boards, award programs, and events. I have managed multi-million dollar budgets and cross-functional internal/external teams.


I love mentoring, leading teams, learning about new technologies and innovations that improve people lives. I'm inspired by what people are doing with technology.


Specialties: I am a strong, inclusive, empathetic, and effective leader of global cross-functional marketing teams, specializing in customer advocacy programs, customer insights, strategy, project management, and communications for high-tech companies and nonprofit organizations. I'm currently focused on expanding my knowledge in the areas of customer experience (CX) and inclusive leadership. I enjoy engaging in thought leadership discussions to inspire innovation and creativity in all aspects of my work.


I'm passionate about giving back and am actively involved in supporting grassroots organizations focused on women's health, social justice, and environmental issues that impact our world. I've served on multiple boards as a board member and board president. I am a lifelong volunteer and support of charitable causes.


I'm currently supporting The Humanity Lab, Unapologetech, The Femmy's, and Future Females.

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