I am a Certified Customer Success Leader with over 15 years of Account Management and Customer Success experience. I have built and led internal and remote Customer Success teams as well as improved the efficiency and effectiveness of existing teams through improved processes, procedures, and tools. These changes led to a Churn reduction of over 20%, increased ARR by 35%, and improved Customer Health by 40%. I have an MBA and a Computer Science Degree, that allows me fully understand my customers as well as the technical background to have effective relationships with customers and product teams to advance the development of the products.
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