Tanya Strauss is passionate about Customer Success. With nearly 20 years’ experience in B2B technology, she’s had a front row seat to the evolution from on-premise to SaaS delivery and the emergence of the Customer Success discipline. Tanya’s experience spans training, technology and management consulting, and Customer Success. Her Customer Success experience includes roles as practitioner in and advisor to many of the world’s most innovative companies and investment firms. Today, Tanya manages a Customer Success team at ServiceNow and maintains COVID-19 sanity with frequent face-masked beach walks.