Why CS should be the Hub of a SaaS Business Strategy

A talk by Kelly Hall
Vice President, Customer Success, Malwarebytes

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About this talk

Organizations typically look to Customer Success (CS) and post-sales teams to solely focus on retention and upsell. However, there is significantly more value your CS organization can bring to almost every part of your business.

If you are not leveraging the knowledge, experience and interaction of your CS team throughout your entire organization, you are missing out.

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