Future-Ready Your Business in the Normal 2.0

A talk by Vish Walia
Customer Success Evangelist, Microsoft

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About this talk

Millions of companies around the world were forced to go into “expect the unexpected” mode, with no chance to plan and prepare, but to adapt to the unprecedented change. It is crucial for companies to become Future-ready to survive & thrive in the Normal 2.0. Drawing from my confluence of Sales and Customer Success experience, I will focus on sharing key strategies and tactics that will enable your customers and companies to become Future-ready:

Reimagine their Business: Redefine Business Objectives & Goals and align to new Success Metrics & KPIs Redesign the business operations: Identify inefficient & manual processes and replace with digitally enabled operations
Recharge the employees: Empower employees with right technology to act faster and smarter

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