How Customer Success Can Feed Into Product Development

A talk by Kalyn Lewis
Head of Customer Success, Visme

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About this talk

When it comes to the product roadmap and the voice of the Customer, there's no better position for Customer Success to be in. But, how can Customer Success become an integral cog in the product development machine?

In this session, Kalyn, Head of Customer Success at Visme, will review: - How to build synchronicity between Customer Success and Development - How to lean on data for evidence into your Development Roadmap - How Customer Success can extend the voice of the user/customer - How to manage the expectations and development suggests of customers This session will be very helpful for the Customer Success team that is working to create space for their seat at the table for the future enhancements and changes of their SaaS.

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